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At Calgary Discount Blinds, operated through BlindsExpressOnline.ca, we are committed to providing our customers with quality window coverings and satisfactory service. Please read our Return Policy carefully before placing an order. This policy explains the conditions under which returns, cancellations, replacements, and refunds may be considered for products purchased through our website.
Most of our blinds and shades are custom-made according to the measurements, colours, fabrics, materials, and options selected by the customer. Because these products are manufactured specifically for individual orders, custom-made products are generally not eligible for return or refund due to a change of mind, incorrect measurements provided by the customer, or an incorrect colour or product selection.
We strongly recommend that customers carefully review all product specifications, measurements, colours, mounting options, and order details before confirming their purchase. If you have any questions about a product before ordering, please contact our team for assistance.
If you wish to change or cancel an order, please contact us as soon as possible after placing it. We will make reasonable efforts to accommodate your request; however, changes or cancellations cannot be guaranteed once production or manufacturing has started.
Any cancellation request will be reviewed according to the current status of the order. If a cancellation is approved, any applicable charges or refund amounts will be communicated to the customer before the cancellation is finalized.
If your order arrives damaged, contains a manufacturing defect, or differs from the product specifications confirmed in your order, please contact us promptly after receiving the product. We will review the issue and determine an appropriate resolution based on the circumstances.
To help us process your request, please provide your order number, a description of the problem, and clear photographs of the product and any visible damage, where applicable. Please retain the original packaging until the issue has been reviewed.
Depending on the nature of the issue and the results of our review, an eligible claim may be resolved through repair, replacement, or refund, as appropriate and subject to applicable consumer protection laws.
Customers are responsible for verifying the measurements and product specifications provided when placing an order, unless professional measuring services have been provided by our team for that order. Products manufactured according to measurements or selections supplied incorrectly by a customer may not qualify for a return, replacement, or refund.
If you believe an error occurred during professional measuring, manufacturing, or order processing, please contact us with the relevant details. We will review your concern and advise you of the available options.
Because most window coverings are custom-manufactured, returns are considered on a case-by-case basis where applicable. Standard or non-custom products, if offered, may be subject to separate return conditions communicated at the time of purchase.
Customers must obtain authorization from our team before returning any product. Unauthorized returns may not be accepted. Where a return is approved, we will provide instructions regarding the return process, shipping arrangements, and any applicable charges.
If a refund is approved, the refund amount and processing method will be communicated to the customer. Refunds will generally be issued using the original payment method, where possible. The time required for the refund to appear in your account may depend on your payment provider or financial institution.
Shipping charges, measuring fees, installation fees, and other service charges will be reviewed according to the circumstances of the order and applicable law. Any deductions or non-refundable charges will be communicated where applicable.
Customers should inspect their products before installation whenever reasonably possible. Products that have been installed, modified, cut, or otherwise altered may not be eligible for return due to measurement errors, incorrect selections, or a change of mind.
If an installed product appears defective or was manufactured incorrectly, please contact us so that we can review the issue. Each claim will be assessed according to the product, the nature of the problem, and any applicable warranty or consumer protection requirements.
If you have questions about our Return Policy or need assistance with a return, cancellation, replacement, or refund request, please contact us using the contact information provided on our website. Please include your order number and a description of your concern so that we can assist you efficiently.
Calgary Discount Blinds / BlindsExpressOnline.ca reserves the right to review return and refund requests according to the terms of this policy and applicable law. Nothing in this policy is intended to exclude or limit any consumer rights that cannot legally be excluded or limited.
We reserve the right to update or modify this Return Policy from time to time. Any changes will be posted on this page. Customers are encouraged to review this policy periodically to remain informed about our return and refund procedures.
